Contact

• How can I ask a question?

Mail Order

• Can I order offline (via mail)?

  If you prefer to send a check or money order (payable to Linda Franz), please check out with the shopping cart to determine the total.

  Postage for a letter from the US to Canada is 72 cents instead of 42 cents.
  2040 Watson Drive
  Burlington ON L7R 3X4
  Canada

  Canadians may send cheques in Canadian dollars, but please write first, so the amount can be converted from US dollars.  All other checks must be in US dollars.

  Thank you!

• How long will my order take to arrive?

Inklingo General Questons

• How can I find out what shapes are available?
• How does Inklingo work for machine pieced triangles?

Inklingo System Requirements

• What kind of printer should I buy?
• What are the system requirements?
• Does Inklingo require the Electric Quilt software?
• Does Inklingo work on MAC?

Inklingo on Mac

• Does Inklingo work on Mac?
• Does Inklingo open in Mac Preview?

Inklingo Downloads

• What is a PDF?
• What is a protected PDF?
• What software do I need to use an Inklingo Shape Collection?
• I have dial-up, will this work for Inklingo?
• What is the best way to download on a very slow connection?
• Why do I need to have an Internet connection in order to unlock my protectedpdf document for Inklingo?
• What information is transmitted when I unlock Inklingo?
• Does protectedpdf store a cookie?
• Why do I get a message saying the file is corrupt or damaged?
• Why can’t I view or unlock Inklingo after opening?
• When I clicked on the link, my browser screen went blank. What should I do?
• Why am I receiving the message “Invalid credentials?”
• How do I change my e-mail address?
• What is the meaning of “This document requires global security policy to be disabled?”
• When I close Inklingo, I receive a popup stating “Would you like to save your changes?” What should I do?

Inklingo Activation

• Do I have to install new software?
• What does the license allow?
• How many activations do I have?
• What if my computer crashes?
• What if I buy a new computer?
• What if I need Inklingo on three computers at once?
• Why does it say there are only 200 days left?
• What information is transmitted when I unlock Inklingo?
• Does protectedpdf store a cookie?
• Why do I get a message saying the file is corrupt or damaged?
• Why can’t I view or unlock Inklingo after opening?
• Why am I receiving the message “Invalid credentials?”
• What is the meaning of “This document requires global security policy to be disabled?”
• I am having problems unlocking Inklingo. What should I do?
• What should I do about a popup on the cover page stating “The Auto-Complete feature can remember entries you type and can help save time when filling out similar forms. ...”?
• When I start typing my login credentials on the covering page, I receive a popup stating “Adobe Reader does not save the data that you enter into the form fields. ...” What should I do?
• When I close Inklingo, I receive a popup stating “Would you like to save your changes?” What should I do?

Inklingo Password

• I forgot my password for lindafranz.com and the downloadable Inklingo. What should I do?
• What is the password for the Inklingo CD (# 1, # 2 or # 3)?

Inklingo Printers and Printing

• What kind of printer do I need for Inklingo?

Inklingo New Version

• What should I do if I get a message that there is  a new version?
• Which Inklingo PDFs have been revised?
• How do I check to see whether I have the latest version of an Inklingo file?
• How do I get the newest version of an Inklingo file?

Electric Quilt

• How do I open QD1 files in Electric Quilt EQ5?
• How do I open QD1 or QD2 files in EQ6?
• How do I open the QD2 files in EQ5?
• How do I open QD1 or QD2 files in EQ7?

CDs and DVDs

• Can I buy the Quilted Diamonds CDs separately from the book?
• Will the Quilted Diamonds 2 DVD play in Europe and Australia?

Adobe Reader

• What version of Adobe Reader do I need for Inklingo?
• How do I enable JavaScript in Adobe Reader?
• How do I "enable global security policy?"

Secure Server

• Why is my credit card declined with a 481 code?
• How are payments processed on LindaFranz.com?
• Are all prices in US dollars?