Inklingo Tech Support

Keep Calm and email Linda

If I’m awake, I’m on duty. When anyone is having trouble opening an Inklingo PDF, I stop what I am doing and do my best to help.

When I published the first Inklingo downloads in 2008, it was pretty scary. Would my life would be overtaken by Tech Support?

I chose the most user friendly method of copy protection I could find, but even at that it was surprising how little Tech Support is required.

No matter what I am doing, I stop and answer.

And I don’t mind—because there is always a simple answer and I can always help. It gives me a good feeling.

Tech Support comes first. Usually one email is all it takes.

 

Adobe Reader

THE TOP 3 TECH SUPPORT ISSUES ARE:

1. Not opening with Adobe Reader.

2. Not opening with Adobe Reader.

3. Not opening with Adobe Reader.

Actually, not opening with Adobe Reader is the top 99 issues out of 100.

Inklingo will not open with Mac Preview or the default PDF viewer that is installed on some Windows 8 computers. That is why Adobe Reader is called a “system requirement.” It’s free. Easy, eh?

 

Inklingo Tech Support

WHO NEEDS HELP?  IT’S SURPRISING!

This might be the opposite of what you would expect.

1. The quilters who have the least trouble opening Inklingo PDFs are those in their 70s and 80s. They did not grow up with computers, so they Read The Instructions.

2. The quilters who have the most trouble opening Inklingo PDFs are the self-identified “geeky types” because they don’t Read The Instructions.

3. For other quilters, if all else fails, they Read The Instructions.

The quilters I worry about are the ones who become confused—but who don’t ask for help.

 

Wireless at Downton Abbey

Yes, I even answered during Downton Abbey last night! And I really don’t mind.

 

Love the lines. Quilt more.

I want every quilter’s introduction to Inklingo to be smooth and for everyone to start printing on fabric.

I go into more detail in one of the Top Ten Tutes on the blog: How to Print on Fabric.  (The other Top Ten Tutes are good too.)

 

I could sew here.

I post fresh photos on Facebook every day, so I hope you will Like Inklingo on Facebook and choose Get Notifications.

By the way, just because you have “liked” Inklingo on Facebook does NOT mean you will see my photos in your Newsfeed, so please visit directly when you can.

I love it when you LIKE and SHARE.

 

Inklingo on Facebook

TEN THOUSAND LIKES!

More and more quilters are checking Facebook for Inklingo photos, but there are even more Inklingoists who don’t. If you have a Facebook account, please join us.

Can you help us zoom through the next milestone of 10,000 likes on the Inklingo FB page?

 

Download Adobe Reader

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If you have questions, please ask. I always answer as quickly as possible and I am happy to help.

Thank you for visiting.

Linda & Monkey

New to Inklingo? Order and download free shapes and start sewing in the next few minutes. There are triangles, diamonds, and squares in the free collection—great for dozens of different blocks. Inklingo for Beginners

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9 thoughts on “Inklingo Tech Support”

  1. i think that Linda is one of the very best teachers on the internet! She taught me to hand piece when I discovered her tutorials using the “Hand Piecing” DVDs associated with her Jane Austen quilts. These may now be found at LindaFranz.com under the “Hand Piecing” tab, I think (Linda, please correct me if needed). Her suggestions for portable kits show her amazing creativity and her ability to anticipate the needs of her students by providing tools, tips, and tutes making hand piecing attainable and fun!

  2. I think one of the reasons people might give up if they are having trouble is because they really don’t expect the help that Linda gives. Sure, she has carefully detailed just about anything that anyone could ask or have problems with. But those of us who plunge in without reading the directions and have trouble are getting use to not having our questions answered and no where to turn for help. I tend to border on that and also remembering that there was a time where help was more freely given and so I went ahead and asked and surprisingly there was help and an answer. Linda was wonderfully patient with my questions and surprisingly quick with the answers. So even though I have let other things get in the way before, this truly is the year that I will accomplish my first quilt and it will be because of Inklingo.
    Nancy

  3. And then there are those of us who are IN tech support and have learned to read the instructions and FAQs. I encountered almost all the issues and their solutions in the support FAQ and have been a happy Inklingo-er for over three years now!

  4. Hi Linda,
    I also had problems with the fabric sheets getting stuck in my printer, but it must have been my error. I found pre- cut freezer paper and it works well every time. I’m happily stitching on my Inklingo quilt this winter. Love it. Thank you for the great idea.

  5. Hi Cynthia,
    Jamming is not a common problem. I think quilters might be so timid about breaking their printers that they actually Read the Instructions. LOL Jams should be very rare if the fabric sheets are prepared in the recommended manner. It really isn’t an issue at all.
    Hugs, Linda & Monkey

  6. Well I was surprised at that. I thought the fabric jamming in the printer would be top. That was my biggest issue when I started using Inklingo but I have mastered my printer now. I agree the ones who don’t ask worry me the most too because they don’t realise what they are miss out on.

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