SECURITY UPDATE - October 24, 2018

You will not be able to order, access your account, or open your PDFs until you re-set your password but it's easy. Click here, enter your email address and click 'request password.' You will receive an email with a link, so you can create a new password.

Open on Windows (Microsoft)

1. Make sure you have Adobe Reader/Acrobat.

If not, download the latest version from
http://get.adobe.com/reader/ 
TIP If there is an offer for extras like free anti-virus, you can skip that part.

2. Configure Adobe Reader/Acrobat.
In Adobe Reader, in the top menu bar, go to Edit > Preferences > JavaScript > Confirm that enable Acrobat JavaScript is checked and Enable Global object security policy is NOT checked. Click OK.

3. File > Open and navigate to wherever you saved the PDF on your hard drive. It will open on the cover page.

4. On the cover page, enter your email address and password and click Log In.

5. Allow connection to protectedpdf.com when asked. 

If you have blocked protectedpdf by mistake, you can manually add it as a trusted site. To do that, in Adobe Reader go to Edit > Preferences > Trust Manager> Change Settings > Type protectedpdf.com > Allow and Click OK.

IMPORTANT NOTE - IF YOU CANNOT PRINT
If  you are using Adobe Acrobat Reader DC and you cannot print, all you have to do is UN-check "Save ink/toner" in the print dialog box. This does not affect any other version of Adobe Reader. 

Open on Mac (Apple)

Inklingo works perfectly on Mac but NOT with Mac Preview. Please be sure to open your Inklingo PDF files with Adobe Reader for Mac. 

1. Check your OS version. 
Click on the blue Apple on the upper left-hand corner and select About This Mac.

2. Download and install the appropriate Adobe Reader for your Mac OS.
        http://get.adobe.com/reader/ 
TIP If there is an offer for other free software, you can skip that part.

3. Set the default PDF viewer to Adobe Reader.
Find any PDF on your computer, click the name & Get Info. Click the arrow next to Open With. Choose Adobe Reader (not Preview) and choose Change All.

4. Configure Adobe Reader/Acrobat
In Adobe Reader, in the top menu bar, select Adobe Reader > Preferences > JavaScript > and confirm that enable Acrobat JavaScript is checked and Enable Global object security policy is NOT checked. Click OK

5. In Adobe, Open and navigate to wherever you saved the PDF on your hard drive. It will open on the cover page.

6. On the cover page, enter your email address and password and click Log In.

7. Allow connection to protectedpdf.com when asked. 

If you have blocked protectedpdf by mistake, you can manually add it as a trusted site. To do that, in Adobe Reader go to Preferences > Trust Manager> Change Settings > Type protectedpdf.com > Allow and Click OK.

IMPORTANT NOTE - IF YOU CANNOT PRINT
If  you are using Adobe Acrobat Reader DC and you cannot print, all you have to do is UN-check "Save ink/toner" in the print dialog box. This does not affect any other version of Adobe Reader. 

NEED HELP? 

PLEASE EMAIL ME at linda@lindafranz.com

Please give me as much detail as you can. For example:

• What kind of Internect connection? (Cable, satellite, dial-up)
• Which browser?
  (Safari, Internet Explorer, Chrome, Firefox, etc.)
• Windows or Mac?
  (Inklingo will not open on a phone or tablet or iPad. Maybe some day.)
• Which version of Adobe Reader?
  (X, XI, DC? Look under the Help tab.)
• Any error message?
• Which PDF?

The more detail you can give me, the faster I can help.

The quilters I worry about are the ones who have questions but who don't contact me. I am happy to help.

JANUARY 2019 - NO REPLY ?

If your email address is @charter.net or @xtra.co.nz or @optusnet.com.au please make sure you add lindafranz.com as a trusted sender. 

These and other ISPs are extremely aggressive with SPAM control and will block my replies even if you wrote to me first. There have been several cases recently when quilters thought I had not replied when I had. 

If you don't hear from me, please check your junk folder or write again. In some cases, they don't even let the email get as far as your spam folder. 

When quilters need help, I always reply. Always. If you don't hear from me, it either means I did not receive your email or my reply was blocked.

Inklingo Download Instructions Video

Only 84 seconds! (No audio)

I kept it short & sweet, so you can watch the whole video first.

Where to Download

Use your browser to log into your account at Quilter Log In (top right of window) to download and save the Inklingo PDF on your computer (not in the cloud). 

There are separate instructions for opening on Windows and Mac below.

There are no refunds once a PDF has been opened, for obvious reasons.